Refund Policy

Last Updated: 15-5-2025

We aim for 100% customer satisfaction. If you’re not happy with your purchase, please review our refund policy:

1. Eligibility for Refund

• Products must be unused, sealed, and returned within 7 days of delivery.

• No refunds for used or opened contact lenses due to hygiene reasons.

2. Refund Process

• Email us at info@thefocuslens.com with your order number and reason.

• Once approved, return the product to the provided address.

• Refunds are processed to the original payment method within 7 working days.

3. Exchanges
We only replace items if they are defective or damaged upon arrival.