Refund Policy

Last Updated: 15-5-2025

We aim for 100% customer satisfaction. If you’re not happy with your purchase, please review our refund policy:

1. Eligibility for Refund

  • Products must be unused, sealed, and returned within 7 days of delivery.

  • No refunds for used or opened contact lenses due to hygiene reasons.

2. Refund Process

  • Email us at info@thefocuslens.com with your order number and reason.

  • Once approved, return the product to the provided address.

  • Refunds are processed to the original payment method within 7 working days.

3. Exchanges

We only replace items if they are defective or damaged upon arrival.

Scroll to Top
0